We ship customer's orders within 48hrs via our courier partners. 

 

Our policy lasts 7 days of delivered orders.  If 7 days have gone by since your received orders, unfortunately we can’t offer you a refund or exchange. 

Shipping charges  would be applied on every order which are paid by customers

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

In all cases 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 24hrs after delivery 

Refunds
Refund will done only on damaged OR expiry dated products . Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@oxtrap.com

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@oxtrap.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 

Registered Office: 

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OXTRAP 

Gandhi Nagar

New Delhi

If you receive a refund, the cost of return shipping will not be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.